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Cancellation and Alteration of Itinerary
Cancellation requests can be made through telephone call first, but it must be followed up in writing, a fax or an email. Once our clients decide to cancel the tours, please inform us as soon as possible since it will reduce the losses on both sides. The date receiving cancellation requests from our clients will determine what penalties, if any, will be assessed.
The cancellation fee will be calculated as follows:If more than 30 days: 50 USD per person plus the actual cancellation charge (air tickets, hotels, cruise, etc)
If 29 - 15 days: 150 USD per person plus the actual cancellation charge (air tickets, hotels, cruise, etc)
If 14 - 7 days: 50% of the tour payment
If 7 - 3 days: 75% of the tour payment
If 2 - 0 days and no show clients: 100% of the tour payment
Guilin Holiday reserves the right to modify the itinerary of the tour if air schedule or land transportation changes, or there are any events beyond our control, which make such alterations necessary. If the arranged tour has to be changed only due to the client's own wishes, he or she is supposed to pay for the corresponding additional cost.
